Introduction

The TIS is a repository for all technical service information in electronic format. It is a replacement for previously printed material and provides a much more user friendly way to get support during the day-to-day business. The operation is easy and intuitive and you will have no problems to find the service information for specific tasks in your workshop. This user guide is meant to give you an overview about the content and the functionality and some basic instructions for an efficient operation. Therefore, it is recommended to take a few minutes and read these instructions carefully.

System requirements

TIS requires the following operating systems and programs:

The PC hardware must meet the following minimum system requirements:

Screen Settings

Before you start working with TIS, we recommend to adjust your screen in such a way that you can make the best use of the available display area.

Start Screen

When you start the TIS, the first screen allows you to select the model for which you need service information.  

Model year selection

In the next screen, the user is requested to select a model year.

Once you click on a model year, the application will open a document viewer and navigator screen that is described in the next section.

Layout of the screen

The screen layout resembles the design of many other computer programs you might be familiar with. It consists of 2 areas:

  • Navigation pane (table of contents)
    You will work in this area when you are trying to retrieve information to accomplish specific tasks in the workshop
  • Viewer pane (document display)
    This area will show the content of a document

The Service Literature provided by Chevrolet Europe covers all cases for the day-to-day business in a workshop. It is separated into 5 publications and consists of:  


Illus. 1: Table of contents

Service Manuals

This type of literature contains all information that is needed to perform repair and maintenance work. Here you will find
- remove and install procedures,
- technical specifications,
- adjustment values, and
- trouble shooting information

Body Repair Manuals

In case of repair works on sheet metal parts, this category holds important information. Among others, this includes
- body dimensions
- material
- processes
- tools and equipment
 

Labour Time Guides

This publication holds standard times for repair operations on a vehicle. They are the basis of cost estimates for customers and also for warranty claims.
 

Electrical Wiring Diagrams

This publication covers various information for an efficient and accurate trouble shooting on electrical and electronic systems. If you need information about
- wiring harnesses
- connectors
- location of electrical and electronic components
you may want to select this category.
 

Pre-Delivery Inspection

Before delivering a new vehicle to the customer, some preparatory work and adjustments are required. They have been specified by the manufacturer and are mandatory before the vehicle is handed over to the customer.

Navigating to Service Literature

The table of contents in the left pane consists of a tree structure similar to the Windows Explorer.  The root node of this structure is represented by a blue book icon.  This book contains all of the publications for a specific model, e.g. Kalos, and each publication, e.g. Body Repair Manual, is represented by a folder icon. Each of the sections and sub-sections are represented by folder icons as well.  An icon that looks like a page represents a link to a document, e.g. in the sub-section "Roof", there are two document links "GENERAL DESCRIPTION" and "REPAIR PROCEDURE".

Working with the navigation tree is very easy:
Expand: A click with the mouse on the "+" next to an entry causes it to expand and show its content.  
Collapse: A click with the mouse on the "-" next to an entry causes it to close and the branch will collapse.

One can also simply click on the folder icon and this will also cause it to open or close.

Alternatively, the keyboard can also be used to expand and collapse the navigation tree:
Move the focus (dotted frame) with the "Tab" key from the top to the bottom. To reverse direction keep the "Shift" key pressed additionally. To expand (or collapse) a branch press the "Enter" key.

When one clicks on a document icon, e.g. "GENERAL DESCRIPTION", the corresponding HTML document will be opened in the document viewer pane to the right or if the document is already opened, then the application will scroll to the corresponding section within the document.


Illustration 2: Navigation tree

Finally, the width of the panes can be changed according to individual needs or preferences. 
To do so, click with the mouse on the separator bar between the panes. Keep the left mouse button pressed and move the mouse left or right.

Display of Service Literature

The handling of the service literature documents itself is as easy as the navigation to them.
After a document is found in the navigation tree and the corresponding document icon is clicked, the will open automatically in the right hand viewer pane. Below is a summary of the most important functions which are needed for the efficient usage of the Service Information.

At the top of every document is a navigation bar.

The first three icons are used to navigate to the next or previous document in a section or to the first document of a section.

The remaining 4 icons on the right hand side do the following:

  • This returns to the start page where you can select a different model

  • This loads the static TOC in the left pane.  You may want to load the static TOC if JavaScript functionality is not activated or working properly on your computer.

  • This loads the dynamic TOC in the left pane.  Once you have activated JavaScript functionality, you may want to load the dynamic TOC with this link in order to be able to navigate more quickly.

  •   This opens this user guide.

Once you have scrolled down through a document, you can return very quickly to the top of the document by pressing the "TOP" button.