Did you review the system descriptions and perform the necessary inspections?

Go to Step 2

Go to Symptoms - Suspension General Diagnosis

Important: Verify the suspension RPO. Compare this vehicle to an identical vehicle in order to determine if the customer's concern is a normal characteristic of the vehicle.

Verify the ride is too soft or too hard.

Does the vehicle ride normally?

System OK

Go to Step 3

Measure the tire pressure. If necessary, adjust the tire pressure to the specifications on the tire placard.

Did you adjust the tire pressure?

Go to Step 6

Go to Step 4

Inspect the vehicle trim height. Replace components if necessary. Refer to Trim Height Inspection .

Did you find and correct the condition?

Go to Step 6

Go to Step 5

Inspect the suspension components for wear or damage. Replace components if necessary. Refer to Suspension Strut and Shock Absorber Testing - On Vehicle .

Did you find and correct the condition?

Go to Step 6

Drive the vehicle in order to verify the repair.

Did you correct the condition?

System OK

Go to Step 3